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Terms & Conditions

Making A Purchase

We accept credit and debit card payments including Visa, MasterCard and AMEX. We only accept orders from the UK. For more information click here.

Delivery Information

All of our products include free delivery to mainland UK, unless otherwise stated. Our products are usually dispatched and delivered within 14 working days, if the goods are in stock.

If we cannot fulfil your order from stock, we will contact you and discuss the estimated delivery time. For more information on delivery click here.

Tax Charges

For orders made from the UK 20% VAT is included on the prices shown.

Credit Card Security

Purchasing items from SolidOakFurniture.co.uk is 100% safe and secure.

You can rest assured that any transaction you make is both private and protected.

All your personal information will be handled confidentially and securely using 128-bit "Secure Socket Layer" - SSL encryption.

SSL is an industry standard and is one of the best ways to ensure Internet data are not intercepted.

Our secure website encrypts all of your personal information including: credit or debit card numbers, name and address and checks them with your bank instantly, with no human interference.

SolidOakFurniture.co.uk never stores any of your credit / debit card details.

For more information on payment security click here.

Reaching Us

If you need to reach us, please email us sales(at)solidoakfurniture.co.uk

Returns & Guarantees Policy

If you have any problems with your order for any reason you must return your goods unused in its original condition within 30 days for a replacement or refund.

If you wish to return a product, it must be unused and in perfect condition (Including product packaging, instructions etc), otherwise we will not be able to refund you. The items must be returned within 30 days of purchase and we will not be held responsible for any postage costs. If you wish us to collect the goods then we reserve the right to deduct the cost of collection from your refund.

We will refund or replace within 15 days once the goods have been returned.

Any damages or breakages must be reported within 3 days of receiving your order.

All cancellations must be conducted by email in writing, returned items past the 30 days may result in a 20% overall order restocking fee.

For more information on returns please click here.

We do not accept returns for non-faulty goods if:

  • The item has been personalised to your requirements.

Coupon Codes

Coupon codes only applies to products sold on solidoakfurniture.co.uk and may be subject minimum spend and/or other limitations. The value of the coupon redeemed against orders that are later cancelled will not be refunded. SolidOakFurniture.co.uk has the right to withdraw the offer or amend the terms and conditions related to the offer at any time. SolidOakFurniture.co.uk has the right to cancel or reject orders that breach any of the terms and conditions stated.

Use of the coupon is deemed acceptance of these terms and conditions.

Save12 Coupon Code

This coupon code is restricted to orders of £1,200 and over. Any orders on finance are excluded from this coupon code.