Please find below the answers to our most frequently asked questions. If you have any further questions, feedback or suggestions that are not listed, then do please contact us.
When will my order be processed?
All orders are usually processed the same day if ordered before 3pm, or next working day if placed in the evening, weekend or a bank holiday. Once an order has been placed you will receive an order confirmation via email. All prices shown on our website include VAT.
Where are you based and do you have a sales showroom or shop?
Our head office and customer service team is based in Stratford upon Avon, however we are an Internet based business and do not currently have a showroom to view products. We do offer a 30 day no-quibble moneyback guarantee should you wish to return furniture if not suitable. Please read our terms and conditions for further details.
How can I pay for my purchased items?
You can pay for your items with most major credit cards. We also offer multiple finance options click here for more information.
How much is your delivery charge?
FREE. We offer free mainland UK delivery on all orders. Orders outside the mainland UK will incurr an additional charge. We are able to deliver outside mainland UK. We can deliver to any address within GB Mainland via our normal courier. Deliveries to: AB, IV, PF, KW, PA, Scottish Isles, Republic of Ireland and BT/Northern Ireland are possible via selected couriers that we use, although we do ask for an additional shipping change for these destinations per product. For a quote to your address: Please contact us for a quote of the extra delivery charge.
When will my furniture be delivered?
Please refer to the individual delivery time indicated on each item page in your order and also refer to our terms and conditions. If a product is out of stock and not available for the delivery times quoted you will be contacted and made aware of the delay as soon as possible after placing the order..
Can I pick a delivery timeslot for my order?
Once your order is placed then you will then be called/contacted by our delivery company within 48 hours of your order being dispatched from us to arrange delivery. Our delivery company will normally delivery to mainland UK within 14 working days, but please refer to our delivery and product pages for full details.
Does someone need to be present to sign for the product on delivery?
YES, to ensure the product arrives in good condition with no damages.
Can I return goods if I am not satisfied?
Yes, we offer a 30 day money back guarantee provided that you comply with our terms and conditions regarding this.
How long does it take to get a refund
In the case that you will be issued a refund, it will be processed within 15-20 working days once the items are back with us and checked.
How can I contact you?
Should you wish to contact us please phone us on 0845 034 6570. Our phone lines are open from 9am until 5pm Monday to Friday. excluding weekends and bank holidays. Please do leave a message if we do not answer or outside of these times and we will get back to you shortly. Alternatively you can email us.
I've found a lower price on a competitors website, will you price match?
No problem, please contact us and we will do our best to beat it!